Publications & Resources

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Report

Customer Satisfaction: Improving Quality and Access to Services and Supports In Vulnerable Neighborhoods—What the Research Tells Us

February 2007

This paper provides a brief synthesis of formative research on applying customer-driven quality improvement strategies to public services.

(42 pp)

Report

Customer Satisfaction: Improving Quality and Access to Services and Supports In Vulnerable Neighborhoods

February 2007

This paper presents a framework or set of ideas for using customer satisfaction principles
and strategies to improve the quality, responsiveness, and accessibility of public sector
and privately provided services in vulnerable communities.

(38 pp)

Report

An Exploration of the Challenges and Opportunities of Financing the Social Mission of Mixed-Income Communities

January 2019

This report explores questions about sustainable financing in the mixed-income context, including what resources can be leveraged from partners and investors to advance human capital and community building priorities.

(14 pp)

Report

Anchor Institutions and Mixed-Income Communities: Partnerships Ripe with Possibilities

January 2019

This report explores the strategic role of anchor institutions, highlighting key opportunities and challenges for local partnerships between educational and medical institutions and mixed-income communities.

(15 pp)

Report

Promoting Inclusive Social Dynamics in Mixed-Income Communities: Implications for Action

January 2019

This report proposes specific implications for action to help guide practitioners, policymakers, funders, researchers, residents, and community members.

(7 pp)

Report

Promoting Inclusive Social Dynamics in Mixed-Income Communities: Promising Practices

January 2019

This report considers the key challenges of promoting inclusive social dynamics in mixed-income communities, presents key elements and approaches to achieve greater success.

(17 pp)

Brief

Exploring the Health Implications of Mixed-Income Communities: Yesler Terrace, WA

January 2019

These site profiles spotlight mixed-income community transformations that emphasize health and wellness in their redevelopment processes and strategic interventions.

(7 pp)

Brief

Exploring the Health Implications of Mixed-Income Communities: Mariposa, CO

January 2019

These site profiles spotlight mixed-income community transformations that emphasize health and wellness in their redevelopment processes and strategic interventions.

(9 pp)

Brief

Exploring the Health Implications of Mixed-Income Communities: Hope SF, CA

January 2019

These site profiles spotlight mixed-income community transformations that emphasize health and wellness in their redevelopment processes and strategic interventions.

(8 pp)

Brief

Exploring the Health Implications of Mixed-Income Communities: Church Hill North, VA

January 2019

These site profiles spotlight mixed-income community transformations that emphasize health and wellness in their redevelopment processes and strategic interventions.

(8 pp)