Mark Friedman

Senior Fellow

Mark Friedman is the director of the Fiscal Policy Studies Institute in Santa Fe, New Mexico and author of the book Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities. He has more than 30 years experience in public administration and public policy, including nearly two decades in senior positions with the Maryland Department of Human Resources. His Results-Based Accountability™ framework has been used in more than 40 states and in countries around the world.