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Brief

Service Coordination to Achieve Results in Promise Neighborhoods.

January 2010

This brief provides information on service coordination and capacity building for Promise Neighborhoods based on previous place-based initiatives.

Tags: Building Strong Communities, Learning & Evidence, Promise Neighborhoods Training and Technical Assistance
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Policy Paper

Intentions and Results: A Look Back at the Adoption and Safe Families Act

December 2009

This paper, written by CSSP in partnership with the Urban Institute, examines the consequences of the Adoption and Safe Families Act (ASFA) for children and families and for the child welfare systems that intervene in their lives.

(138 pp)

Tag: Child Welfare
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Publication

Almost Like Family: Family Child Care

2009

This report shares results of a study used to inform the development of a self-assessment tool appropriate for use by home-based providers as well as an extensive review of the literature on home-based programs.

(72 pp)

Tags: Young Children & Their Families, Strengthening Families
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Report

Customer Satisfaction: Improving Quality and Access to Services and Supports In Vulnerable Neighborhoods—What the Research Tells Us

February 2007

This paper provides a brief synthesis of formative research on applying customer-driven quality improvement strategies to public services.

(42 pp)

Tag: Building Strong Communities
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Report

Customer Satisfaction: Improving Quality and Access to Services and Supports In Vulnerable Neighborhoods

February 2007

This paper presents a framework or set of ideas for using customer satisfaction principles and strategies to improve the quality, responsiveness,  and accessibility of public sector and privately provided services in vulnerable communities.

(38 pp)

Tag: Building Strong Communities
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